T&C's

It's great you are thinking of booking your wedding hair with us! Please read through our terms and conditions before booking.

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First of all, check out our portfolios, it’s very important to us that you LOVE what we do and our type of styles we offer are what you and your bridal party are looking for.

Kirsty – Wedding Hair By Kirsty

Cara Louise – Cara Louise Wedding Hair

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DEFINITIONS

The Client: The main recipient of the service  

The Company: Wedding Hair By Kirsty

The Service: Hair

The Agreement: The agreement between the Client and the Company, confirmed by email, for provision of the service.

The Fee: The amount payable by the Client to the Company for the service in the Agreement or email.

The Event: The occasion and location where the service will be provided by the Company

The Studio: 35 St Thomas Street, Scarborough YO11 3FL

The Party: Persons in addition to the Client requiring services at The Event

BOOKINGS

Services are secured upon receipt of a non-refundable deposit of £100 (including VAT). The deposit is non-refundable but fully redeemable against the Clients final invoice. The Agreement secures the Company’s availability for the Event date, but the Company reserves the right to change the Artist at short notice due to any unforeseen circumstance. The Fee is always agreed via email; verbal agreements are not offered as they are not deemed valid by the Company. VAT is included in all prices quoted and is charged at the current rate. The minimum booking requirement is Bridal hair, unless otherwise agreed by The Company, in writing via email. Fees can be found on the website prior to booking. The client must check we cover the address for the wedding morning on google maps. This is capped at 45 minutes from the Salon ( YO11 1DY)

TRIALS

Trials are subject to the Artists availability, and it is recommended for the Client to book the trial when asked to do so prior to the Event. Trials are mandatory. Times for trials will vary dependant on the stylist and up to two styles may be trialed (Dependant on the complexity). Any additional trial session will need to be booked and will be chargeable. Trials are reserved for the Client and may not be available for the Party, unless agreed in advance. Trials take place at the Studio, YO11 3FL and take place Monday-Friday (unless otherwise stated or agreed in email). During the trial, the Artist can offer advice and discuss hair extension requirements; hair extensions can be purchased by the Client through the Company. Trials allow the Artist to test products and ensure any rare issues with sensitivity can be addressed. Trial fee for the client is included in the final invoice quote. Party trial payments are due on or before the date of the trial, the Fee is quoted via email and VAT will be included.

PAYMENT

An invoice for the balance of the Fee will be sent from the Company to the Client and payment of this is due at least four weeks prior to the Event. If the Event is booked within four weeks of taking place, full payment will be required at the time of booking. Payment is to be made via the invoice link and can be paid via credit, visa, debit, or PayPal. Cash and cheques are not accepted.

TRAVEL EXPENSES

Travel expenses will be calculated at 50p per mile, roundtrip for all bookings. The client will cover any necessary travel expenses such as congestion charge and parking charges. If public transport is required, the client will be responsible for covering the Fees and the travel arrangements.

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Company of any potential issues such as but not limited to, medical conditions, allergies and/or sensitivities. Neither the Company nor Artist can be held liable for any medical condition that arises or loss incurred by the Client. The Company and/or Artist reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate. If there are conditions that the team member deems as a reasonable risk for their health, such as the spread of infection or disease, or to the Client’s health and wellbeing are at risk, the contract may be voided. In these cases, any payments that have already been made by the Client for the Service are non-refundable.

COMPANY RESPONSIBILITY

The Company will always endeavour to honour the Agreement to the best of its ability. There may be circumstances beyond the control of the Company where an Artist is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements where possible. The Company will make every effort to find you an equally capable replacement Artist who will be fully briefed on the Terms Client’s hair looks. Where a replacement Artist is not available, a full refund will be issued to the Client. Neither party is responsible for any failure to perform its obligations under this Agreement if it is prevented or delayed in performing those obligations by a force majeure event and any fees paid are non-refundable. If a booking is affected due to force majeure, the Company may provide a postponement of services booking for up to twelve months beyond the original date of the booking but reserves the right to revise the Fees.

CANCELLATIONS

If the Service is cancelled by the Company, any funds received will be refunded within seven days of cancellation. If the Service is cancelled by the Client for a Service less than 4 weeks before the start of the Service, the Client will incur the full cost of the booking. For cancellations received more than 12 weeks before. Cancellations must be received from the Client to the Company in writing, via email. Verbal cancellations are not accepted as they are not deemed valid by the Company. If the Client has a valid reason for postponing the Event, this will be at the discretion of the Company whether they are able to offer their Service. Postponements must be discussed and agreed in writing, via email, between the Client and the Company at least 12 weeks prior to the original Event date. This will be subject to the Company’s availability and the Company reserves the right to re-quote.

PHOTOGRAPHY & USE OF IMAGES

Photographic/video images of the Client, Party and/or Event may be used by the Company in promotional material or on social media unless the Client has expressed in writing that this is not permitted.

ADDITIONAL IMPORTANT DETAILS

Bookings are based on a minimum booking requirement of Bridal hair, unless otherwise agreed by the Company, in writing via email. If the Client is expressly dissatisfied after a trial, the Client must advise the Company via email within 48 hours of the trial. If a Client has booked a service for a Party member or themselves, the Company is not liable if the service is refused on the day of the Event. This also applies if the Services is provided and changed by the Client or Party. Any Services that have been confirmed in email and invoiced for cannot be changed or refunded for within 4 weeks of the Event but the Client can add services to the booking and with confirmation by the Company, the invoice will be updated accordingly.

FORCE MAJEURE

Any event outside of the Company’s control, including, without limitation, acts of God, and meteorological events, such as storms, rain, wind, fire, fog, flooding, earthquakes, haze, or volcanic eruption. It also includes, without limitation, government action, disturbances or potentially volatile international conditions, civil commotions, riots, embargoes, wars, or hostilities, whether actual, threatened, or reported, strikes, work stoppage, viral outbreak, epidemic, slowdown, lockout or any other labour related dispute involving the company, the inability to obtain labour for the event in question, unpredictability or deviation from scheduled appointments, or any fact not reasonably foreseen, anticipated or predicted by the company.

Please note that by securing a booking the Client accepts these terms and conditions Terms